Frequently asked questions

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What is a digital signature?

A digital signature is a special code added to a digital message or document to ensure that it is authentic and has not been altered. Think of it as a seal or stamp that proves that the person who sent the message is really who they say they are, and that the message has not been tampered with in any way. This is important when signing important documents online or sending confidential information over the internet. This way, you ensure that your information remains secure.

What methods of signing does Zeticon offer?

We offer 3 different types of signatures based on the eIDAS regulation:
1. Basic or simple electronic signature: upload an image of your signature, draw a nice signature with the computer mouse, type your name.
2. Advanced electronic signature: advanced company eSeal and advanced personal certificate.
3. Qualified electronic signature: eID in Belgium and other IDs, Itsme and qualified company eSeal.

Are e-signatures legally binding, for example in Belgium?

Yes, digital signatures are legally binding in Belgium. The legal framework for electronic signatures is set by the Belgian law of 21 July 2016 on electronic identification and services (the "eIDAS regulation"). This regulation sets out the legal requirements for electronic signatures and provides a framework for the use of electronic signatures in various contexts, including commercial transactions, public services and legal proceedings. In Belgium, a qualified digital signature that meets the requirements of the eIDAS regulation is considered equivalent to a handwritten signature and has the same legal effects. However, it is always advisable to consult legal counsel to ensure compliance with local regulations and fully understand the legal implications of using digital signatures.

Is integration with MS Dynamics 365/ MS Excel (M365) / MS Onedrive (M365) / MS Outlook (M365) / MS Power Automate (PowerApps/Flow) / MS PowerPoint (M365) / MS Sharepoint MS Sharepoint / MS Teams / MS Word (M365) / SAP available/included?

Integration with our digital signature platform (DTP) is very easy and allows an organisation to deploy its powerful features in any business application. A comprehensive Open REST API enables companies and organisations to integrate with our DTP using open standards and protocols with minimum effort. Integration with Microsoft 365 can be fully realised.

Tight integration is supported via iframes or API calls, so any business application can provide an intelligent front-end and use our DTP to view and sign documents. SigningHub Apps for SharePoint, Dynamics CRM and Salesforce demonstrate ease of integration and are available for free.

Signers should be able to sign several documents at once, regardless of the maximum size of documents, is this possible in your signature platform?

Zeticon DTP provides the functionality of Bulk Signing or Bulk signing; this is an efficient, fast and easy way to sign a stack of documents (up to 50 pieces) at once. Bulk signing is possible with most signature methods. It remains up to the signer to decide if he receives multiple document workflows whether to sign them in bulk or not. External users who are not registered in Zeticon DTP can only sign individually. It is always possible to open each document before signing. In this way, the principle of WYSIWYS is supported and the signature made is legally valid. The signatory is given the opportunity to view, read and thus agree with each individual document before signing via the preview method.

Does the processing of personal data comply with Belgian and European laws and regulations (GDPR regulations)?

As a customer, it is important that you know where data is kept and how your data is secured. Zeticon DTP is a product that makes it easy to meet all these requirements. Features within Zeticon DTP ensure that EU regulations, GDPR and other national data protection regulations can be met by the deployed solution. You can deploy Zeticon DTP on your own infrastructure or using local hosting or in a cloud environment from Zeticon.

Is it possible to set permissions per person?

Zeticon DTP is highly modularly configurable. There are several hierarchical levels (service plan, enterprise accounts, roles & users) within the platform, where rights can be assigned or restricted at each level.

In what ways can electronic signatures be made (Itsme/e-ID/counterpart Itsme of the Belgian Government...)?

We support all authentication with existing third-party identities using various open standards such as OpenID connect, SAML2.0, etc. We also have built-in connectors specifically for ITSME & eID.

There are several ways in which we support Qualified Electronic Signatures. We support either the use of the Belgian eID, Itsme Sign, or our own Qualified Remote Signing Solution based on the Ascertia Sam Appliance which has been the first to evaluate common criteria against the latest protection profiles as defined by ETSI.

Are the extended capabilities around signature flow (Sequential, Parallel, Hybrid, Signer and Approver) available/included in the offering?

The signature platform supports 4 different signature workflows:

-Serial: In a serial or sequential workflow, a single copy of a document is distributed to all recipients in a certain (linear sequential) order and all signatures are collected on it. You can set the order in which signatures are collected when configuring the workflow. You can enforce this.

- Parallel: In a parallel workflow, a single copy of the document is distributed simultaneously (i.e. in a parallel order) to all recipients, and all signatures are collected on it. The recipients can process the document in any order. Here you can also check the option "Continue workflow on refusal", if you want the parallel workflow to continue even if a recipient refuses or deletes the document.

- Individual: In an individual workflow, an exclusive copy of the document is sent to each recipient for processing. In this case, multiple signed copies of the document are produced.

- Custom: In a custom workflow, a single copy of the document is distributed to all recipients in an order of their choice, and all signatures on it are collected. You can set up a combination of serial and parallel signing orders in a custom workflow. The recipients will have to process the document accordingly. You can also check the "Continue workflow when refused" option here, if you want the custom workflow to continue even when a recipient refuses or deletes the document.

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