Frequently asked questions

A digital signature is an electronic confirmation that a document was signed by a specific person and hasn't been changed since. It replaces the handwritten signature, but does more: any change to the document after signing is traceable, and the identity of the signer is verifiable.

eSignHaven supports 3 levels of electronic signatures, in line with the eIDAS regulation:

Simple electronic signature: a scanned signature, a mouse-drawn signature, or a typed name. Low-threshold and no additional identification required.

Advanced electronic signature: linked to the signer's identity via a personal certificate or a business eSeal. Any change after signing is traceable.

Qualified electronic signature: the highest level, with the strongest legal evidentiary value. In Belgium possible via eID, itsme, or a qualified business eSeal.

Which level is most appropriate depends on the type of document and the applicable regulations. The eSignHaven team helps you make that choice.

Yes. Electronic signatures are legally valid in Belgium and across the European Union, under the eIDAS regulation. The legal weight differs by signature type: a qualified electronic signature has the highest evidentiary value and is equivalent to a handwritten signature.

Integration with our digital signature platform (DTP) is very easy and allows an organisation to deploy its powerful features in any business application. A comprehensive Open REST API enables companies and organisations to integrate with our DTP using open standards and protocols with minimum effort. Integration with Microsoft 365 can be fully realised.

Tight integration is supported via iframes or API calls, so any business application can provide an intelligent front-end and use our DTP to view and sign documents. SigningHub Apps for SharePoint, Dynamics CRM and Salesforce demonstrate ease of integration and are available for free.

Zeticon DTP provides the functionality of Bulk Signing or Bulk signing; this is an efficient, fast and easy way to sign a stack of documents (up to 50 pieces) at once. Bulk signing is possible with most signature methods. It remains up to the signer to decide if he receives multiple document workflows whether to sign them in bulk or not. External users who are not registered in Zeticon DTP can only sign individually. It is always possible to open each document before signing. In this way, the principle of WYSIWYS is supported and the signature made is legally valid. The signatory is given the opportunity to view, read and thus agree with each individual document before signing via the preview method.

As a customer, it is important that you know where data is kept and how your data is secured. Zeticon DTP is a product that makes it easy to meet all these requirements. Features within Zeticon DTP ensure that EU regulations, GDPR and other national data protection regulations can be met by the deployed solution. You can deploy Zeticon DTP on your own infrastructure or using local hosting or in a cloud environment from Zeticon.

Zeticon DTP is highly modularly configurable. There are several hierarchical levels (service plan, enterprise accounts, roles & users) within the platform, where rights can be assigned or restricted at each level.

We support all authentication with existing third-party identities using various open standards such as OpenID connect, SAML2.0, etc. We also have built-in connectors specifically for ITSME & eID.

There are several ways in which we support Qualified Electronic Signatures. We support either the use of the Belgian eID, Itsme Sign, or our own Qualified Remote Signing Solution based on the Ascertia Sam Appliance which has been the first to evaluate common criteria against the latest protection profiles as defined by ETSI.

The signature platform supports 4 different signature workflows:

-Serial: In a serial or sequential workflow, a single copy of a document is distributed to all recipients in a certain (linear sequential) order and all signatures are collected on it. You can set the order in which signatures are collected when configuring the workflow. You can enforce this.

- Parallel: In a parallel workflow, a single copy of the document is distributed simultaneously (i.e. in a parallel order) to all recipients, and all signatures are collected on it. The recipients can process the document in any order. Here you can also check the option "Continue workflow on refusal", if you want the parallel workflow to continue even if a recipient refuses or deletes the document.

- Individual: In an individual workflow, an exclusive copy of the document is sent to each recipient for processing. In this case, multiple signed copies of the document are produced.

- Custom: In a custom workflow, a single copy of the document is distributed to all recipients in an order of their choice, and all signatures on it are collected. You can set up a combination of serial and parallel signing orders in a custom workflow. The recipients will have to process the document accordingly. You can also check the "Continue workflow when refused" option here, if you want the custom workflow to continue even when a recipient refuses or deletes the document.

Een gewone elektronische handtekening, zoals een ingescande handtekening of een getypte naam, heeft een laag niveau van bewijswaarde. Een gekwalificeerde elektronische handtekening (QES) is juridisch gelijkwaardig aan een handgeschreven handtekening en vereist een erkend identificatiemiddel zoals de Belgische eID. Welk niveau je nodig hebt, hangt af van het type document en de geldige regelgeving.

eSignHaven supports multiple methods, including the Belgian eID, itsme, tokens, and smart cards. Which method is most appropriate depends on the required signature level and the context in which signing takes place.

No. An external signer receives an invitation by email and can sign the document via browser or mobile, without creating an account or installing an app.

Every signature in eSignHaven comes with an audit trail and legal evidence information in line with eIDAS requirements. Documents remain verifiable and legally valid years later, even if certificates have since expired.

Most alternatives are built for simple, high-volume use cases. eSignHaven is built for organisations with more complex processes and higher compliance requirements, backed by a Belgian team you can reach directly. The price is fixed per signature type, with no hidden upgrades or plan thresholds for extra features.

eSignHaven has a REST API and can be integrated with existing applications and document environments. Specific integrations are worked out based on the systems you use.

That depends on the complexity of the processes and the integrations you need. A basic setup is up and running in a matter of days. For more complex configurations with multiple workflows or system connections, expect a few weeks to around 3 months, with guidance from the Belgian eSignHaven team.