Customer Support Specialist

Customer support
Back to overview

About Zeticon

Zeticon is a young and dynamic company building software solutions for managing, preserving and accessing digital information. Currently, Zeticon is developing a software platform on which three applications were realised today:

MediaHaven: platform that focuses on archiving, managing, preserving and unlocking media (video, photo, audio).

DigiHaven: platform for archiving, managing, preserving and opening up files and documents.

Digital signature platform: the evolution towards remote and hybrid working creates a growing need for digitally signed documents that can be legally equated with a wet signature. Zeticon is building a signature platform where signed contracts are stored on the platform for a long time and securely.

And because it's all just a little more impressive in numbers, in 2021 more than 1,834,829 objects were uploaded into our platform with a total file size of 3449 Terabytes (TB)!

We are looking for a Customer Support Specialist to support our customers with technical and functional issues when using our products and services.

The responsibilities of the Customer Support Specialist include resolving customer queries, recommending solutions and assisting end-users in using our software. You are an excellent communicator, able to earn the trust of our customers. Helpdesk software has no secrets for you.

As a Customer Support Specialist, you will help establish our reputation as a company that provides excellent customer service during all sales and after-sales processes.

Your function
  • Answer customer queries via phone or email in a timely and accurate manner.
  • Identify customer needs and assist customers in using our software.
  • Qualify customer requests and forward them to the appropriate stakeholders (Product, Sales, 3rd line support)
  • Analyse and report product failures (e.g. by testing different scenarios or pretending to be a user).
  • Update our internal databases with information on technical issues and useful discussions with customers.
Your profile
  • You are familiar with customer support or have development or operational experience in the context of a SaaS platform or enterprise software.
  • You have strong communication skills, this in Dutch and English.
  • You are customer-oriented.
  • You have strong problem-solving skills within a complex environment.
  • You have a technical background or in-depth understanding of software product development.
  • You are stress-resistant and resilient.
  • You have and can do mentality.
  • Experience in customer support is a plus.
What we offer
  • A job with a lot of autonomy and responsibility
  • A clear impact on Zeticon's product and future
  • Full-time contract
  • Free fruit and sandwiches every day when working in the office
  • Flexible working hours with the possibility of working from home
  • Excellent salary package

Convinced?

Contact us and apply today!

Applied for the job? What's next?

Of course, not every candidate and position are the same, but to give you an idea of our selection process, we have explained the standard steps in the following video: